Have you ever been in the middle of a conversation and suddenly it turns crucial -- leaving you either at a loss for words or having your emotions take over? This interactive session will provide participants with strategies for having complex, high-stakes conversations which result in positive outcomes. Attendees will learn how to move from emotion-filled discussions to productive, honest dialogue. This session facilitates an increased understanding of how to plan and take part in crucial conversations in both professionally and personally. This session includes interactive group practice sessions with dental practice case studies to solidify learning.
Learning Objectives:
Upon completion, participants will be able to utilize the process necessary to have difficult, crucial conversation.
Upon completion, participants will be able to realize the difference between facts and stories and how that assists in controlling emotions during a difficult conversation.
Upon completion, participants will be able to apply what they have learned to both personal and professional conversations and experience positive outcomes.
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.jpg "Jane A. Long, EdD, CPC (she/her/hers) photo")